Recordings: AIC 30 Claim Handling Principles and Practices

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Immediate Access Class Recordings

The AIC 30 live and online weekly class based on existing textbook materials has concluded. Realizing that there may be students who already have their AIC 30 textbooks, and who want to take the AIC 30 exam before the next live and online weekly class is offered, registration for access to the previous weekly class recordings, downloadable notes pages, and chat tips is available now. The next live and online weekly class for AIC 30 will be offered beginning in January 2016.

To access over 17 hours of class recordings based on existing course materials, register to become a member of PrepAdemy by clicking the link above. To pay for access to the recordings: Once you receive your ID/password, navigate back to this page and click on the button “Register for $279” to pay for access to the recordings using a credit card. If you would like to pay by check please call 480-895-0060.

Order the “AIC 30 Recommended Materials Package” (text and course guide) from The Institutes by calling 1-800-644-2101 or by visiting their website

AIC 30- Claim Handling Principles and Practices is one of multiple courses needed to earn the Associate in Claims designation. AIC 30 is considered an intermediate course.

Chapter 1 — The Claim Function and Professional Ethics
Chapter 2 — The Claim Handling Process
Chapter 3 — Setting Case Reserves and Investigating Claims
Chapter 4 — Documenting Claims
Chapter 5 — Communicating Effectively
Chapter 6 — Dealing with Fraud
Chapter 7 — Negotiating Claims
Chapter 8 — Litigating Claims
Chapter 9 — Good-Faith Claim Handling


These recordings (combined with textbook and course guide study) will help guide you through the course and help you to prepare to take the AIC 30 exam at Prometric or at an Onsite testing center. Books and exam fees are not included in the cost of access to the class recordings. The fee to access the recordings is $279.

Learn about the new AIC completion tracks that allow you to specialize in property, liability, multi-line adjuster, personal auto, and workers comp.


AIC 30 – Claim Handling Principles and Practices will help:

  • Improve claim handling by building a strong foundation in effective investigation techniques
  • Avoid costly lawsuits by learning good-faith claim handling
  • Improve customer satisfaction and retention with communication and negotiation skills
  • Manage defense costs through strong litigation techniques