AIC 30 Claim Handling Principles and Practices

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Immediate Access Class Lectures

Live online class begins 1/6/20 and ends 3/9/20 Mondays at 6:00 – 7:15 pm ET

If you are joining the live weekly class, please make sure you read the first chapter, watch the lecture recording, and complete your course guide BEFORE class. The live class time will be student interactive application exercises. If you do not do the prep work prior to class, you will be lost.

To access over 17 hours of class recordings based on existing course materials, register to become a member of PrepAdemy by clicking the link above. To pay for access to the recordings: Once you receive your ID/password, navigate back to this page and click on the button “Register for $279” to pay for access to the recordings using a credit card. If you would like to pay by check please call 480-895-0060.

Order the “AIC 30 BASIC Materials Package” (text and course guide) from The Institutes by calling 1-800-644-2101 or by visiting their website

AIC 30- Claim Handling Principles and Practices is one of multiple courses needed to earn the Associate in Claims designation. AIC 30 is considered an intermediate course.

Chapter 1 — The Claim Function and Professional Ethics
Chapter 2 — The Claim Handling Process
Chapter 3 — Setting Case Reserves and Investigating Claims
Chapter 4 — Documenting Claims
Chapter 5 — Communicating Effectively
Chapter 6 — Dealing with Fraud
Chapter 7 — Negotiating Claims
Chapter 8 — Litigating Claims
Chapter 9 — Good-Faith Claim Handling


These recordings (combined with textbook and course guide study) will help guide you through the course and help you to prepare to take the AIC 30 exam at Prometric or at an Onsite Testing Center. Books and exam fees are not included in the cost of access to the class recordings. The fee to access the recordings is $279.

Learn about the new AIC completion tracks that allow you to specialize in property, liability, multi-line adjuster, personal auto, and workers comp.


AIC 30 – Claim Handling Principles and Practices will help:

  • Improve claim handling by building a strong foundation in effective investigation techniques
  • Avoid costly lawsuits by learning good-faith claim handling
  • Improve customer satisfaction and retention with communication and negotiation skills
  • Manage defense costs through strong litigation techniques